Service and Quality
Support Request
You use our solutions and have a question or a request?
Our support team will contact you as soon as possible.
Software Download
You use our solutions and would like to request a new release or an update or exchange other data?
Telephone Service
- English: +49 (0)341-230 89 091
- German: +49 (0)341-230 89 090
Support Center
We fully understand the significance of a reliable production planning for our customers. Thus, ORSOFT values the quality of our software and excellent project management. Alongside extensive internal measures of quality assurance, ORSOFT constantly receives external third party confirmation of a high quality level.
ORSOFT´s Department of Quality Assurance successfully attended several quality audits with our customers, e.g. Sanofi-Aventis (GMP Production). The SAP ERP interface, which uses its own SAP namespace, /ORSOFT/, is regularly verified by SAP and carries the quality seals “certified integration” and “powered by SAP Netweaver”. The Advanced Planning Board is part of the industry sector packages SAP Best Practice for Pharmaceuticals and for Consumer Products. In the course of these distributions, 10 key- processes of our software are tested and verified constantly by SAP.
Customer satisfaction is very important to ORSOFT. Therefore, we are particularly pleased with such positive feedback as this from the employees of the company Ardagh Group: „Very happy with the support of ORSOFT.“
The SAP-certified solution ORSOFT LabScheduling is also available in the SAP Store. Since 2011, ORSOFT has been certified as a Microsoft Gold Partner and Independent Software Vendor. In the course of this qualification, customers were surveyed by Microsoft regarding their satisfaction with the quality of our products and services. Only 3% of all Microsoft Partners are certified with the Gold status.
Since 2022, ORSOFT’s cross-divisional information security management system has been certified in accordance with ISO/IEC 27001.
